Events by Month
FAQ About Training
Q: What is the deadline to register for trainings?
A: For all training, we ask that you register the day before the scheduled training so we are able to get you the information you need to join the course.
Q: What's the difference between virtual training vs online training?
A: Training listed as "virtual" will be offered LIVE through the Zoom platform. These are live classes that participants will use a computer, phone, or tablet to join during the timeframe listed. An online course is one that is offered through UW-Platteville or other means that is self paced over a period of weeks or months. Participants will receive an email prior to the online course start date to obtain log in information and a password to complete the training.
Q: How can I access and use Zoom for the virtual training?
A: After registering for the training, participants will receive an email with a link to join at the time of the scheduled training. Here is a tutorial you might want to explore prior to the event to familiarize yourself on this technology.
Learn how to join a meeting.
Q: Do I need a camera & microphone to participate in virtual training?
A: While we can't require a camera or microphone, it is strongly recommended to use the video feature when attending a virtual training. There is a call in feature for participants who do not have a microphone on their computer. Zoom meetings also include a chat box for participants to ask questions from their computers. If you are not sure your laptop or computer has a camera here is a link to follow.
Learn how to find and open a camera.
Q: Will I get Registry credit?
A: Yes! You will be requested to complete the attendance log & training evaluation so we can add you to the training roster for you to get credit in The Registry. At the completion of the training, the trainer will share the link and also will send a follow-up email with the link.
Q: What if I still need to pay for the training?
A: You can mail payment for trainings to us. Checks should be made payable to Western Dairyland. It's helpful if you add a note on the memo line with the training name. Payment can be mailed to: Western Dairyland, 418 Wisconsin St., Eau Claire, WI 54703. If you would like to pay with a debit or credit card, contact us at ccp@wdeoc.org. One of our staff will contact you with further instructions or to help process the payment.
Q: Can I miss a session or portion of a training and still get continuing education hours/credit for the training?
A: We understand that life happens, however, attendees are expected to attend all hours and/or sessions of a training in order to get credit for the training. Any questions regarding this attendance policy can be directed to the trainer or our office at 715-831-1700.
Cancellation Policy
We understand life happens. Should you need to cancel your registration, you may substitute someone to take your place, at any time, at no cost to you.
If we cancel a class, we’ll give you a choice between receiving your money back in full or receiving a credit for a future training to take place within one year.
What should you do if…
Your class is 14 or more days away:
You may transfer once to any training within one year.
If you have to cancel, you will receive a refund, minus a 20% administrative fee.
Your class is less than 14 days away:
You may transfer once to any training within one year.
If you cancel, you will not receive a refund.
If you are registered and do not attend the class, you are responsible for the full fee and will not receive a refund if you have already paid.
Substitution, refund, or transfer requests must be submitted in writing to Child Care Partnership, 418 Wisconsin St, Eau Claire WI 54703 or by email to becca.elbert@wdeoc.org.
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